FAQ

È possibile creare un nuovo account cliccando sull'omino in alto a destra della homepage. Si aprirà una pagina: cliccare su REGISTRAZIONE e compilare il modulo. Per creare un account sono necessarie le seguenti informazioni: nome, cognome, indirizzo e-mail e una password personale. È possibile modificare le informazioni personali in qualsiasi momento. Queste informazioni sono riservate e non saranno trasmesse a terzi.

We always recommend registering to have all orders under control and to accumulate loyalty points, but it is not mandatory. You can also place orders as a guest

VITTORIOCITRO is an authorized dealer of all the brands present online and in our Roccapiemonte store. VITTORIO CITRO BOUTIQUE and its official website feature authentic garments, shoes and accessories from the most important brands in the fashion industry.

If a size is not available, it means it is out of stock and unfortunately we don't know if it will be restocked later in the season.

We invite you to periodically check the article or collection page to find any new availability of sizes or models and to use the WISHLIST to always keep an eye on your favorite items.

On the VITTORIOCITRO website it is possible to pre-order items whose arrival is expected in the following months.

The availability date indicated is that confirmed by the suppliers to VITTORIO CITRO BOUTIQUE

Items already available are shipped in 1 working day from Monday to Friday at 12:00. During the sales or promotions period, shipments may take longer.

Pre-order items are shipped as soon as they are available in stock, as per the terms indicated in the confirmation email received at the time of the order.

Shipping methods and costs vary depending on the country of delivery.

In Italy, shipping is free for orders over € 99

We understand that you may change your mind after a purchase, but at the moment it is possible to cancel an order only before it is processed. You can check the order fulfillment status on your user page.

If for any reason the customer is not satisfied with their purchase, unworn items can be returned for size / color change, store credit or refund within 14 days from the date of receipt of the goods. All you need to do is send a return request to the address RESI@VITTORIOCITRO.IT.

you can find more details on returns here .

If you have made a return, the refund will be made within 14 days from the date of delivery of the package to the courier.
As soon as the return has been received and checked, we will send you a confirmation email.

The refund will be made with the same payment method used for the purchase and cannot be changed

If for any reason the customer is not satisfied with their purchase, unworn items can be returned for size / color change, store credit or refund within 14 days from the date of receipt of the goods.

To request the authorization to return, you must send an email to reso@vittoriocitro.ited, enter your order number, Reason for the return, and the article of the product to be returned, no later than 14 days after purchase.